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Pylik

licence manager seats

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Hey Insydium, some strange things happened with my windows pc, I have the same machine in the Cycles4D licence manager but with different mac addresses, and I can release only my active machine. I have tried to reset seats in my insydium account, but there are no options for me, the reset button is not active, and I cant send this issue to support because my maintenance has expired, and this is weird. Could you help me and delete machine with this mac adress B0:6E:BF:C7:26:CC from the license manager?

Anybody?

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2 hours ago, Nathan Page said:

Hi @Pylik Can you please send this through to our Customer Services team using the form below so that we can take a look for you:

https://insydium.ltd/contact-customer-service/

Unfortunately, we are unable to answer license queries through the forum. 

Hey Nathan, thanks for your replay. 

I can't send this issue to support because my maintenance has expired, and when I enter my licence in form I get this message Your Cycles 4D Maintenance has expired, to ensure you do not miss out and continue to benefit from technical support and services please renew your Maintenance. Thank you. And I can't proceed further, send message button is inactive  😭

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2 hours ago, Nathan Page said:

Hi @Pylik Can you please send this through to our Customer Services team using the form below so that we can take a look for you:

https://insydium.ltd/contact-customer-service/

Unfortunately, we are unable to answer license queries through the forum. 

Hey Nathan, sorry about this mess, I managed to send issue to Customer Services :classic_happy:

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